How can we help you?
You love your pet and want the best veterinary care available for them. Of course, making the right decision is also important, which is why we share information to help you make informed decisions about everything from routine procedures like immunizations and spay or neuter procedures to deciding whether surgery is the right choice for your pet.
We spend plenty of time with our pet parents and invite you to ask questions that help you feel confident in your pet’s medical care. Some of our most common questions are listed here. If you don’t see yours, please contact Mesa Veterinary Hospital, and one of our helpful team members will be sure to take care of you.
If this is your pet's very first visit to our hospital, we can provide an estimate of treatment over the phone before you arrive. The cost of your pet’s care is dependent upon why your animal is being seen.
Once you and your pet arrive at our Golden vet clinic, our vets stay in constant communication with you about the cost of your pet’s care. If your pet requires any blood work or additional testing, we will let you know about these fees up front.
We understand that pet parents want to avoid financial surprises when it comes to animal medical costs, which is why we provide treatment plans with a low estimate and a high estimate so that you have a better idea of what the anticipated range of the cost of your pet’s treatment.
To assist with fitting your pet’s medical care into your monthly budget, we allow payment through CareCredit, a third-party financing company that offers interest-free and long-term payment options.
If your pet is in our care and we encounter additional treatment needs, we will contact you directly to get your authorization before proceeding whenever possible.
First and foremost, Mesa will remain OPEN at this time. However, out of an abundance of caution and to do our part to help protect the community from further spread of COVID-19, the decision has been made that for the time being and starting Tuesday March 17th, we will no longer be allowing clients inside of the hospital building (with the exception of scheduled humane euthanasia appointments).
It is our intention to remain open for our clients to ensure that we are able to continue providing care to the patients that need it. In order for our doors to remain open, it is of the utmost importance that we minimize person-to-person interaction.
We ask that clients either bring their pet in a secure carrier that has been wiped down with disinfecting wipes prior to arrival or on a secure leash/harness. We also ask that anyone experiencing cold or flu-like symptoms including fever, coughing, and/or shortness of breath make plans for someone else to bring their pet in.
In order to decrease person-to-person interaction, our staff will meet you at one of the FOUR labeled entryways of our building to intake your pet. We ask that you wear a mask when interacting with our staff outside of the building. Details on the curbside intake service will be emailed to you the day before your appointment. When you arrive to the parking lot, simply call the hospital to let us know that you have arrived and relay your pet's name and what they are being seen for. It is important that you have a full-charge on your cell phone and that you stay in your vehicle in the parking lot so that we are able to reach you during your pet's appointment.
All authorization paperwork will be completed over the phone when our staff calls to confirm your pet's scheduled procedure or while you are on the phone scheduling your pet's appointment. You will be asked to review and approve your authorization paperwork and provide your signature at time of drop-off.
For medication and prescription diet pick-up, we will only be filling up to 2 months of medications at a time as well as sending only one bag/case of food home at a time. This is to ensure that all of our patients have access to the food and medications that they need. We ask that you pay for these items over the phone prior to pick-up. Please call when you are on your way to pick-up as we will be utilizing a medication pick-up bin located just outside the hospital.
In the face of trying times, we will continue to do our best to serve you and your companion animals. Please know that these decisions have not been made lightly, and that we will continue to re-evaluate the situation surrounding COVID-19 as more information becomes available to us.
The MVH Doctors and Staff