First and foremost, Mesa will remain OPEN at this time. However, out of an abundance of caution and to do our part to help protect the community from further spread of COVID-19, the decision has been made that for the time being and starting tomorrow Tuesday March 17th, we will no longer be allowing clients inside of the hospital building (with the exception of scheduled humane euthanasia appointments).
It is our intention to remain open for our clients to ensure that we are able to continue providing care to the patients that need it. In order for our doors to remain open, it is of the utmost importance that we minimize person-to-person interaction. We will remain open for drop-off clinical (sick/injured) appointments, life-sustaining surgical procedures, curbside appointments, and technician appointments.
We will be postponing all routine wellness visits and elective surgeries until April 14th, 2020 in adherence to executive order D 2020 009. There will be an exception of puppy/kitten well exam/vaccine appointments due to the time sensitive nature of puppy/kitten vaccination schedules. Please schedule all routine examinations and/or elective procedures for a future date.
We ask that clients either bring their pet in a secure carrier that has been wiped down with disinfecting wipes prior to arrival or on a secure leash/harness. We also ask that anyone experiencing cold or flu-like symptoms including fever, coughing, and/or shortness of breath make plans for someone else to bring their pet in.
In order to decrease person-to-person interaction, our staff will meet you at one of the FOUR labeled entryways of our building to intake your pet. When you arrive to the parking lot, simply call the hospital to let us know that you have arrived and relay your pet's name and what they are being seen for. Our staff will relay instructions as to which entrance you will be using with your pet. Once you have reached your assigned entrance point, we ask that you wait for our staff to open the door. Please then allow our staff to place a slip-lead on your pet. You will then be asked to unclip your leash from your pet's collar/harness. It is important that you have a full-charge on your cell phone and that you stay in your vehicle in the parking lot so that we are able to reach you.
All authorization paperwork will be completed over the phone when our staff calls to confirm your pet's scheduled procedure or while you are on the phone scheduling your pet's appointment. You will be asked to review and approve your authorization paperwork and provide your signature at time of drop-off.
For medication and prescription diet pick-up, we will only be filling up to 2 months of medications at a time as well as sending only one bag/case of food home at a time. This is to ensure that all of our patients have access to the food and medications that they need. We ask that you pay for these items over the phone prior to pick-up. Please call when you are on your way to pick-up as we will be utilizing a medication pick-up bin located just outside the hospital.
In the face of trying times, we will continue to do our best to serve you and your companion animals. Please know that these decisions have not been made lightly, and that we will continue to re-evaluate the situation surrounding COVID-19 as more information becomes available to us.
The MVH Doctors and Staff